Your privacy is our priority. This document clearly explains how Fachai collects, uses, stores, and protects the personal data of every Malaysian player. We are committed to keeping your information safe and always within your control.
Six core principles that form the foundation of how Fachai handles the personal data of Malaysian players
All data transmitted between your device and Fachai's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's major banks such as Maybank and CIMB. This means your information cannot be read by any party attempting to intercept your communications.
Fachai has never sold, rented, or traded players' personal information to any third party for marketing or commercial purposes, and never will. Your data is collected solely to operate your account and improve your experience on the fachai platform – not for the benefit of others.
You have full rights over your personal data at Fachai. Request a copy of the data we hold on you, ask us to correct inaccurate information, or request deletion under certain circumstances — all of this can be done by reaching out to our support team via 24/7 live chat.
The personal data and financial records of fachai players are stored on servers protected by multiple layers of security – including advanced firewalls, strict access controls, continuous 24/7 monitoring, and regular backups. Access to player data is granted only to fachai staff with a legitimate operational need.
All financial transaction information – whether via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u, or CIMB Clicks – is handled to the highest industry security standards. Fachai does not store your full card details or banking passwords in our systems.
Fachai believes players deserve to know exactly what data we collect, why we need it, and how long we retain it. This Privacy Policy is written in clear, plain English – not confusing legal language. No hidden agenda, no misleading fine print.
Fachai ("we", "the platform") takes the privacy and personal data protection of every player using our services at https://fachai.express seriously. This Privacy Policy clearly explains the types of personal data we collect, the purposes for collecting it, how we protect it, how long we retain it, and your rights as a Fachai player.
By registering an account or using the fachai platform, you agree to the terms of this Privacy Policy. If you have any questions or concerns about privacy, our support team is available to assist you via 24/7 live chat or by email at support@fachai.express.
This Privacy Policy applies to all users of the Fachai platform – including registered players, website visitors, and anyone who interacts with our platform in any capacity. It covers all services offered by Fachai, including live blackjack, baccarat, football betting, e-sports betting, lottery, slots, and all related support services.
Fachai operates in accordance with internationally recognised data protection principles. We only collect data that is strictly necessary to provide our services to you, and we retain it only for as long as required. We do not collect excessive data or use it for purposes unrelated to the platform's operations.
This Privacy Policy forms part of Fachai's Terms & Conditions. By using the Fachai platform, you agree to both documents collectively.
Fachai collects personal data through several channels – account registration forms, financial transactions, gaming activity, customer support interactions, and general website usage. The following outlines the types of data we collect and the purpose behind each:
Fachai uses the personal data it collects solely for legitimate purposes that are directly relevant to platform operations. The following are the primary purposes for which your data is used:
Fachai does not use your data for any third-party advertising purposes, commercial profiling, or any other activity not directly related to the operation of your Fachai account.
Fachai does not sell, rent, or disclose players' personal data to third parties for commercial purposes under any circumstances. However, there are limited situations where Fachai may need to share certain information with specific parties for legitimate operational purposes:
In all of the cases above, Fachai ensures that any party receiving data is bound by strict confidentiality obligations and may only use that information for the stated purpose.
Fachai stores players' personal data on servers equipped with multi-tier security protection. All Fachai servers are secured with layered firewalls, intrusion detection systems, role-based access controls, and continuous 24/7 security monitoring by our IT security team.
Data retention periods are determined based on operational requirements and legal obligations:
Once the specified retention period expires, your personal data will be securely deleted or anonymised in accordance with Fachai's established procedures.
The Fachai platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze platform usage. By continuing to use the Fachai platform, you consent to the use of cookies as described below:
You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality of the fachai platform. fachai does not use third-party cookies for advertising purposes.
As a fachai player, you have the following rights regarding your personal data. To exercise any of these rights, contact the fachai support team via 24/7 live chat or email at support@fachai.express:
Fachai will respond to all data rights requests within 14 business days. For complex requests, this period may be extended to 30 days, with prior notice given to you.
The Fachai platform is strictly for individuals aged 18 and above, without exception. Fachai expressly prohibits the use of the platform by minors. We do not knowingly collect personal data from anyone under the age of 18.
Fachai employs multiple mechanisms to enforce this age requirement – including date-of-birth verification at registration, KYC checks requiring identity documents, and ongoing monitoring for usage patterns that may indicate access by underage individuals.
Fachai reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform improvements. The latest version of the Privacy Policy will always be available on this page at https://fachai.express/privacy-policy, with the most recent update date clearly stated at the top.
For material (significant) changes to how we use or protect your data, Fachai will provide advance notice through:
Continued use of the Fachai platform after the effective date of any Privacy Policy changes will be considered your acceptance of the revised policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
We encourage you to review this Privacy Policy page periodically. The date of the most recent update is always displayed at the top of this page to help you keep track of any changes.
If you have any questions, concerns, or requests regarding Fachai's Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our Bahasa Malaysia-fluent Fachai support team is ready to assist you.
All privacy and personal data enquiries are handled in strict confidence by specially trained fachai staff. Your query will not be disclosed to any third party.
In today's digital age, data privacy is an increasingly important and relevant topic – including in the context of online gaming platforms. Many Malaysian players are unaware of just how much personal data they share each time they register on a platform, and how important it is to ensure that the platform they use has a robust and trustworthy privacy policy. Fachai understands this, which is why we invest significant time and resources to ensure our Privacy Policy is not merely a formality – but a genuine commitment to our players.
When you create an account with Fachai, you are entrusting us with your personal information — your name, Malaysian phone number, email address, and financial details for deposits and withdrawals. We take that trust seriously. Every MYR you deposit via DuitNow, Touch 'n Go eWallet, GrabPay, or any other supported payment method is protected by the same 256-bit SSL encryption used by leading Malaysian banking institutions. You can rest assured that your financial information is neither exposed nor misused.
One thing Fachai is particularly proud of is our firm stance against data selling. In today's vast digital industry, there are platforms that treat user data as an additional revenue stream – selling or renting personal information to advertisers, marketers, or other third parties. Fachai has never done this and never will. Our revenue comes from operating our gaming platform – not from your data. This is a commitment that has remained unchanged since Fachai was founded, and it will not change in the future.
When it comes to cookies and online tracking, fachai takes a minimal, purpose-driven approach. The cookies we use serve genuinely necessary functions – maintaining your login session, saving your interface preferences, securing your session, and analysing platform usage in aggregate for improvement purposes. We do not use third-party cookies for targeted advertising or personal profiling. If you use fachai to bet on a Malaysia Super League match this week, that information will not be used to serve you football ads on other websites.
Your rights as a Fachai player in the context of data protection are real and enforceable. You have the right to know what data we hold about you, request a copy of it, ask for corrections if anything is inaccurate, and in certain circumstances, request its deletion. These are not rights that exist only on paper – they are rights we actively make it easy for you to exercise. Contact the Fachai support team via live chat and let us know what you need; we will process your request within the stipulated timeframe, with no unnecessary hassle or red tape.
For players who use Fachai actively — whether for live blackjack, EPL football betting, MPL Malaysia e-sports betting, or 4D lottery — it is important to understand that your gaming activity history is stored for several legitimate purposes. First, it is needed to accurately calculate your VIP bonuses and cashback. Second, these records protect you in the event of any dispute over game outcomes or transactions. Third, they allow Fachai to monitor gaming patterns as part of our responsible gaming programme — if your activity shows signs of concern, our team will proactively reach out to offer support, not to pass judgment.
The technical security aspects of fachai's Privacy Policy are something we cannot stress enough. fachai's servers are not only protected at the software level – our physical infrastructure is also housed in data centres with robust physical security and strict access controls. Security monitoring runs 24 hours a day, 7 days a week without interruption. Data backups are performed regularly and stored at separate locations to ensure service continuity even in the event of an unexpected technical incident. Independent security audits are conducted periodically by external parties to ensure our standards consistently meet or exceed industry requirements.
We want to be clear that Fachai's Privacy Policy is not a static document written once and forgotten. It is a living document, updated whenever our practices change, new legal requirements arise, or security technology improves. Whenever material changes are made, you will be notified via email or an in-platform notification before those changes take effect. Transparency is a core value at Fachai, and that starts with how we handle your data. We hope this Privacy Policy gives you full confidence that your data is in responsible hands when you choose Fachai as your gaming platform.
Read the full terms of use for the Fachai platform – covering accounts, bonuses, deposits, withdrawals, and game rules.
Read Terms & ConditionsSelf-exclusion tools, deposit limits, and support resources for Malaysian players who need assistance.
Learn MoreAnswers to the most frequently asked questions about accounts, privacy, deposits, and gaming at Fachai.
View FAQA platform that is transparent about privacy is a platform you can fully trust. Register for free today, claim your RM100 welcome bonus, and enjoy a secure gaming experience alongside more than 500,000 Malaysian players at Fachai.